Automated virtual branches

Banks are always looking for better ways to establish strong relationships with their Customers, considering technological innovation as a non-negligible means to reach said objectives.

Automated virtual Branches introduce a new model for bank-customer interaction, thanks to significant changes in the physical layout and the introduction of technological elements that allow the implementation of a new branch concept.

• Bank branches focused on selling and the "customer experience", with non-existent transaction areas or "self service" modalities, areas dedicated to corporate promotion or the promotion of products and/or services.
• Fully automated "unattended" branches will allow customers to use banking services in complete autonomy and with the remote support of bank personnel.
• Environments with Customer presence will integrate automation components that guarantee customer safety and comfort from a physical point of view, as well as full computer security.

The solution can be implemented in banking and insurance banking companies thanks to usage flexibility and the possibility of customizing the layout/use based on the business priorities and models of each financial institution.

• Creation of new branches with low investment/maximum profitability
• Implementation of banking environments where classic services can be delivered using innovative modalities that are simple to use
• Offer a "presence effect" so Clients do not perceive the technological mediation and are willing to use the functionality they need
• Delivery of remote consulting services through:
  • Fully-developed video communication.
  • Exchange of digital information.
  • Sharing of Customer documentation.
  • User identification and authentication.
  • Automated and fully updated management of marketing and communication.

Unmanned virtual branches are an example of XunIPoint's special solutions: Multiple applications of the XunIPlay platform's entire functionality in a physical environment.

In this case history the following platform applications were applied:

• Live interaction > Video communication.
• Interactive touch-screen multimedia kiosk.
• Digital Signage .
• In-store Radio.

In addition, the following tool kits were integrated:

• IP video surveillance.
• Retractable monitor.
• Document/camera scanner.
• Security box.

Solutions implemented using XuniPlay's software and hardware platform.

Partner: Telecom Italia.

Client: UNIPOL GROUP.